{"id":220,"date":"2012-07-26T12:31:27","date_gmt":"2012-07-26T16:31:27","guid":{"rendered":"https:\/\/rossweb.bus.umich.edu\/ross-it\/technology\/managing-shared-mailboxes\/"},"modified":"2025-05-10T11:47:21","modified_gmt":"2025-05-10T15:47:21","slug":"managing-shared-mailboxes","status":"publish","type":"page","link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/managing-shared-mailboxes\/","title":{"rendered":"Shared or Departmental Accounts"},"content":{"rendered":"<h2>What is a &quot;Shared Account?&quot;<\/h2>\n<p>A Shared Account allows units and organizations to use U-M Google accounts for email and calendars and to share access to centrally owned files. The account is owned by the unit or organization instead of an individual.<\/p>\n<p>A shared mailbox may also be referred to as a &quot;departmental mailbox&quot; in the case of mailboxes used by departments at Ross.<\/p>\n<p>Benefits<\/p>\n<ul>\n<li>\n<p>Shared Accounts function as normal accounts and can be used with all U-M Box features and all U-M Google apps (core and non-core, including YouTube.)<\/p>\n<\/li>\n<li>\n<p>All email messages can be kept together in one mailbox and individuals can send email as the Shared Account from their own account using aliases.<\/p>\n<\/li>\n<li>\n<p>Group events can be scheduled by a Shared Account instead of an individual who may leave the university.<\/p>\n<\/li>\n<li>\n<p>Folders and files can be owned by a Shared Account, reducing the risk of data loss if an individual leaves the university.<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>How do I get one?<\/h2>\n<p><a href=\"http:\/\/documentation.its.umich.edu\/node\/501\" rel=\"external noopener\" target=\"_blank\">Request Form<\/a><\/p>\n<p>Questions?&nbsp;Contact the ITS Service Center at<\/p>\n<ul>\n<li><big>734-764-4357<\/big>&nbsp;&nbsp;<\/li>\n<li><a href=\"mailto:4HELP@umich.edu\">4HELP@umich.edu<\/a><\/li>\n<li><a href=\"http:\/\/its.umich.edu\/help\/\">http:\/\/its.umich.edu\/help\/<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Problems logging in to the shared mailbox?<\/h2>\n<ul>\n<li>If you are sure you have the correct password and it is not working, you&#039;re likely still signed into your own mailbox and should take steps to sign out completely.<\/li>\n<li>You can have the password reset by contacting the Google team at ITS Service Center&nbsp;at\n<ul>\n<li>734-764-4357&nbsp;<\/li>\n<li><a href=\"mailto:4HELP@umich.edu\">4HELP@umich.edu&nbsp;<\/a><\/li>\n<li><a href=\"http:\/\/its.umich.edu\/help\/\">http:\/\/its.umich.edu\/help\/<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Note: <\/strong>Ross IT&nbsp;does not administer or maintain passwords for these accounts, so while you can start with us we will only refer you to this contact information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is a &quot;Shared Account?&quot; A Shared Account allows units and organizations to use U-M Google accounts for email and calendars and to share access to centrally owned files. The account is owned by the unit or organization instead of an individual. A shared mailbox may also be referred to as a &quot;departmental mailbox&quot; in&#8230;<\/p>\n","protected":false},"author":4819,"featured_media":0,"parent":0,"menu_order":121,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_lmt_disableupdate":"","_lmt_disable":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ep_exclude_from_search":false,"footnotes":"","advanced-sidebar-menu\/link-title":"","advanced-sidebar-menu\/exclude-page":false},"categories":[],"tags":[],"ep_post_type":[45],"class_list":["post-220","page","type-page","status-publish","hentry","ep_post_type-page"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Don DuChateau II","author_link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/author\/duck\/"},"comment_info":"","coauthors":[],"author_meta":{"author_link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/author\/duck\/","display_name":"Don DuChateau II"},"relative_dates":{"created":"Posted 14 years ago","modified":"Updated 1 year ago"},"absolute_dates":{"created":"Posted on July 26, 2012","modified":"Updated on May 10, 2025"},"absolute_dates_time":{"created":"Posted on July 26, 2012 12:31 pm","modified":"Updated on May 10, 2025 11:47 am"},"featured_img_caption":"","featured_img":false,"series_order":"","_links":{"self":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/users\/4819"}],"replies":[{"embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/comments?post=220"}],"version-history":[{"count":1,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/220\/revisions"}],"predecessor-version":[{"id":2423,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/220\/revisions\/2423"}],"wp:attachment":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/media?parent=220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/categories?post=220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/tags?post=220"},{"taxonomy":"ep_post_type","embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/ep_post_type?post=220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}