{"id":614,"date":"2020-03-11T14:14:38","date_gmt":"2020-03-11T18:14:38","guid":{"rendered":"https:\/\/rossweb.bus.umich.edu\/ross-it\/technology\/remote-access-faqs\/"},"modified":"2025-05-10T11:47:09","modified_gmt":"2025-05-10T15:47:09","slug":"remote-access-faqs","status":"publish","type":"page","link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/remote-access-faqs\/","title":{"rendered":"Remote Access FAQs"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"questions-concerns-about-remote-teaching-learning-and-working-at-michigan-ross\">Questions\/Concerns about Remote Teaching, Learning and Working at Michigan Ross?<\/h2>\n\n\n\n<p>Ross IT is here to help, please send any questions and\/or concerns to&nbsp;<a href=\"mailto:RossITSupport@umich.edu\" data-type=\"mailto\" data-id=\"mailto:RossITSupport@umich.edu\">RossITSupport@<\/a><a href=\"mailto:RossITSupport@umich.edu\">umich.edu<\/a>&nbsp;and we will be sure to add them to our Frequently Asked Questions to better help and support the Michigan Ross Community for Remote Access.<\/p>\n\n\n\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_11d90e-41 kt-accordion-has-12-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane_eb31b3-40\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do Faculty Teach from Home due to COVID-19?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Inform your department about your current status and work together to find the most appropriate solution for your scenario.<\/p>\n\n\n\n<p>Use this <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/getting-started-teaching-learning-working-remotely\/\">Remote Access Resource Guide<\/a> to find information regarding how to Teach and Work Remotely if possible. See <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/getting-started-teaching-learning-working-remotely\/\">Getting Started<\/a>,&nbsp;<a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/instructor-resources-remote-teaching\/\">Instructor Resources<\/a>, and <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/recommendations-staff-working-remotely\/\">Recommendations for Staff<\/a>. If you have more specific questions related to Remote Access please send them to&nbsp;<a href=\"mailto:RossITSupport@umich.edu\" data-type=\"mailto\" data-id=\"mailto:RossITSupport@umich.edu\">RossITSupport@umich.edu<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane_22dbc6-ba\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What if Students need to report an illness due to COVID-19?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Students who miss class due to illness are required to inform their instructors as soon as possible. Please use the <a href=\"https:\/\/www.bus.umich.edu\/impact\/Profile\/ClassAttendance.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Class Absence Reporting<\/a> to mark you absence accordingly.<\/p>\n\n\n\n<p>When a student reports their illness through the site, their instructors and advisors are notified with the date the student began to miss classes. The notification does not constitute an excused absence. Students are expected, as soon as they are able, to contact each of their instructors regarding options for making up missed work and possibly providing documentation of their absence, if required by individual instructors.<\/p>\n\n\n\n<p>Use this <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/getting-started-teaching-learning-working-remotely\/\">Remote Access Resource Guide<\/a> to find information regarding how to participate in Class&nbsp;Remotely if possible. See <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/remote-access-resource-guide\/getting-started-teaching-learning-working-remotely\/\">Getting Started<\/a> and&nbsp;<a rel=\"noreferrer noopener\" href=\"\/ross-it\/remote-access-resource-guide\/student-resources-remote-learning\" target=\"_blank\">Student&nbsp;Resources<\/a>. If you have more specific questions related to Remote Access please send them to&nbsp;<a href=\"mailto:RossITSupport@umich.edu\" data-type=\"mailto\" data-id=\"mailto:RossITSupport@umich.edu\">RossITSupport@umich.edu<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane_890882-96\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I troubleshoot bandwidth issues?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Visit <a href=\"\/ross-it\/remote-access-faqs\/isp-bandwidth-troubleshooting\">ISP Bandwidth Troubleshooting<\/a> for more tips on benchmarking your internet bandwidth and specific requirements for various conferencing solutions.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane_af0034-18\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Does the University Provide Zoom Video Conferencing Site-wide Licenses?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>If you already have a Zoom License (Personal or Ross):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Please Do Not<\/strong>&nbsp;sign up for a University license. If you do, you risk losing any courses, meetings, stored items, or settings you already have in your license of Zoom<\/li><li><strong>Please Do Not<\/strong>&nbsp;use Zoom to share PHI (Personal Health Information) or other sensitive data at this time<\/li><li>Please keep using the Zoom license you have<\/li><li>Please contact&nbsp;<a href=\"mailto:RossITSupport@umich.edu\">RossITSupport@umich.edu<\/a>. We will assist you in transitioning to a University license.<\/li><\/ul>\n\n\n\n<p><strong>If you don&#8217;t have a Zoom License:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You can access <a href=\"https:\/\/its.umich.edu\/communication\/videoconferencing\/zoom\" target=\"_blank\" rel=\"noreferrer noopener\">the ITS Zoom information<\/a><\/li><li>You can contact&nbsp;<a href=\"mailto:RossITSupport@umich.edu\">RossITSupport@umich.edu<\/a>&nbsp;for assistance installing Zoom and for training<\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane_642dea-7e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Why can&#8217;t my students see my Mediasite videos?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you have shared your video through Mediasite and did not configure your <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/faculty-services\/mediasite\/sharing-your-mediasite-recordings\/#changing_sharing_and_security\">permissions<\/a> to allow others to see your video they will be unable to view your video. Please follow <a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/faculty-services\/mediasite\/sharing-your-mediasite-recordings\/#changing_sharing_and_security\">these instructions<\/a> in order to change your Mediasite permissions to allow others to view your video.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/faculty-services\/mediasite\/\">More information about Mediasite<\/a><\/li><li><a href=\"https:\/\/rossweb.bus.umich.edu\/ross-it\/faculty-services\/mediasite\/sharing-your-mediasite-recordings\/\">Sharing Your Videos and Recordings so others can View them<\/a><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane_fbfcee-17\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Are there any Teleconference Rooms I can use?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>We have one dedicated room available for Faculty and Staff teleconferences. Please follow-up with the following contact to schedule time in this room:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tauber Colloquium, \u200bR6440<\/strong><br>Ross Operations,&nbsp;<a href=\"https:\/\/umich.qualtrics.com\/jfe\/form\/SV_cBZs92aJHQ62EMB?Q_JFE=qdg\" target=\"_blank\" rel=\"noreferrer noopener\">Event Space Request Form<\/a><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane_30eff8-b7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Can I start teaching my classes using the SmartStage Studio?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>The SmartStage&nbsp;(White Light) Studio for class instruction will be closed while the executive order is in effect, please contact&nbsp;<a href=\"mailto:Ross-Studio@umich.edu?subject=Request%20SmartStudio%20Instruction\">Ross-Studio@umich.edu<\/a>&nbsp;for more information<\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"submit-questions\">What if I can&#8217;t find an answer or solution?<\/h2>\n\n\n\n<p>Send us your Questions and Concerns and we will address them as soon as possible and update our FAQ.<\/p>\n\n\n\n<div class=\"wp-block-kadence-form kadence-form-_05fc0a-23 kb-form-wrap\"><form class=\"kb-form\" action=\"\" method=\"post\"><div class=\"kadence-blocks-form-field kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field__05fc0a-23_0\">Name<\/label><input name=\"kb_field_0\" id=\"kb_field__05fc0a-23_0\" data-label=\"Name\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-0\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-1 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field__05fc0a-23_1\">Email<span class=\"required\">*<\/span><\/label><input name=\"kb_field_1\" id=\"kb_field__05fc0a-23_1\" data-label=\"Email\" type=\"email\" placeholder=\"\" value=\"\" data-type=\"email\" class=\"kb-field kb-text-style-field kb-email-field kb-field-1\" data-required=\"yes\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-2 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field__05fc0a-23_2\">Message<span class=\"required\">*<\/span><\/label><textarea name=\"kb_field_2\" id=\"kb_field__05fc0a-23_2\" data-label=\"Message\" type=\"textarea\" placeholder=\"\" data-type=\"textarea\" class=\"kb-field kb-text-style-field kb-textarea-field kb-field-2\" rows=\"4\" data-required=\"yes\"><\/textarea><\/div><input type=\"hidden\" name=\"_kb_form_id\" value=\"_05fc0a-23\"\/><input type=\"hidden\" name=\"_kb_form_post_id\" value=\"614\"\/><input type=\"hidden\" name=\"action\" value=\"kb_process_ajax_submit\"\/><input type=\"hidden\" name=\"recaptcha_response\" class=\"kb_recaptcha_response kb_recaptcha__05fc0a-23\"\/><label class=\"kadence-verify-label\">Email<input class=\"kadence-blocks-field verify\" type=\"text\" name=\"_kb_verify_email\" autocomplete=\"new-password\" aria-hidden=\"true\" placeholder=\"Email\" tabindex=\"-1\" data-1p-ignore=\"true\" data-lpignore=\"true\" \/><\/label><div class=\"kadence-blocks-form-field kb-submit-field kb-field-desk-width-100\"><button class=\"kb-forms-submit button kb-button-size-standard kb-button-width-auto\">Submit<\/button><\/div><\/form><\/div>\n<noscript><div class=\"kadence-blocks-form-message kadence-blocks-form-warning\">Please enable JavaScript in your browser to submit the form<\/div><\/noscript><style class=\"advgb-styles-renderer\">.kt-accordion-id_11d90e-41 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:10px;}.kt-accordion-id_11d90e-41 .kt-accordion-panel-inner{border-top-width:0px;border-right-width:1px;border-bottom-width:1px;border-left-width:1px;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id_11d90e-41 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-color:#eeeeee;border-right-color:#eeeeee;border-bottom-color:#eeeeee;border-left-color:#eeeeee;border-top-width:1px;border-right-width:1px;border-bottom-width:1px;border-left-width:2px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:var(--global-palette7, #EDF2F7);font-size:18px;line-height:24px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette7, #EDF2F7);}.kt-accordion-id_11d90e-41 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header:hover, \n\t\t\t\tbody:not(.hide-focus-outline) .kt-accordion-id_11d90e-41 .kt-blocks-accordion-header:focus-visible{color:#444444;background:#ffffff;border-top-color:#d4d4d4;border-right-color:#d4d4d4;border-bottom-color:#d4d4d4;border-left-color:#d4d4d4;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion--visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id_11d90e-41 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id_11d90e-41 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:#444444;background:#ffffff;border-top-color:#eeeeee;border-right-color:#eeeeee;border-bottom-color:#eeeeee;border-left-color:#0e9cd1;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_11d90e-41:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 767px){.kt-accordion-id_11d90e-41 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_11d90e-41 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:10px;}}.kb-form input.kadence-blocks-field.verify{opacity:0.0;position:absolute;top:0.0;left:0.0;width:0.0;height:0.0;z-index:-1;}.kadence-form-_05fc0a-23 .kadence-blocks-form-field.kb-submit-field { display: none; }<\/style>","protected":false},"excerpt":{"rendered":"<p>Questions\/Concerns about Remote Teaching, Learning and Working at Michigan Ross? Ross IT is here to help, please send any questions and\/or concerns to&nbsp;RossITSupport@umich.edu&nbsp;and we will be sure to add them to our Frequently Asked Questions to better help and support the Michigan Ross Community for Remote Access. 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