{"id":672,"date":"2022-02-23T14:18:38","date_gmt":"2022-02-23T19:18:38","guid":{"rendered":"https:\/\/rossweb.bus.umich.edu\/ross-it\/?post_type=technology&#038;p=672"},"modified":"2025-05-10T11:47:08","modified_gmt":"2025-05-10T15:47:08","slug":"getting-support-while-teaching-remotely","status":"publish","type":"page","link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/faculty-services\/getting-support-while-teaching-remotely\/","title":{"rendered":"Getting Support While Teaching Remotely"},"content":{"rendered":"<p>We are here to support you&nbsp;while teaching remotely.&nbsp; If you need assistance or have a question, we have ways to contact us so we can help.<\/p>\n<h2>Standard IT Support Request:<\/h2>\n<ul>\n<li>(734) 615-3000<\/li>\n<li>RossITSupport@umich.edu<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>During Class IT Support:<\/h2>\n<h3>Teaching in the Classroom:&nbsp;<\/h3>\n<p>Located on the computer screen on the desk is the &#8220;Ross IT Assistance&#8221; button.&nbsp; Use this button during your class if you need some IT support, and once pressed, it will notify us that you need assistance, and a technician will come to your classroom.&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>Teaching Remotely:<\/h3>\n<p>If you need tech support during your class, we can provide a \u201cVirtual&nbsp;Assistance\u201d shortcut, which, when activated, notifies the support team that you need assistance.&nbsp;<\/p>\n<div class=\"panel callout\">Note: In order for us to access your class&#8217;s&nbsp;Zoom&nbsp;meeting and provide support, please&nbsp;sign-up for the Virtual Assistance&nbsp;shortcut before your first class.<\/div>\n<p>To sign up for the shortcut,&nbsp;see below:<\/p>\n<ol>\n<li>Email&nbsp;<a href=\"mailto:RossITSupport@umich.edu\">RossITSupport@umich.edu<\/a>&nbsp;and request the &#8220;Virtual Assistance&#8221; shortcut.<\/li>\n<li><span style=\"font-size: 1rem;font-family: inherit\">Provide the following information:<\/span>\n<ol start=\"1\" style=\"list-style-type: lower-alpha\">\n<li>Name of your class<\/li>\n<li>Days and times it meets<\/li>\n<li>Zoom session link &#8211; We\u2019ll need this information to enter your class when you request support.<\/li>\n<\/ol>\n<\/li>\n<li>We will send you the &#8220;Virtual Assistance&#8221; shortcut, along with instructions on how to add&nbsp;it to your device&#8217;s desktop.<\/li>\n<li>During class, click the &#8220;Virtual Assistance&#8221; shortcut located on your desktop, and which, when activated, notifies the support team that you need assistance.&nbsp;<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are here to support you&nbsp;while teaching remotely.&nbsp; If you need assistance or have a question, we have ways to contact us so we can help. Standard IT Support Request: (734) 615-3000 RossITSupport@umich.edu &nbsp; During Class IT Support: Teaching in the Classroom:&nbsp; Located on the computer screen on the desk is the &#8220;Ross IT Assistance&#8221;&#8230;<\/p>\n","protected":false},"author":4819,"featured_media":0,"parent":618,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_lmt_disableupdate":"no","_lmt_disable":"no","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","ep_exclude_from_search":false,"footnotes":"","advanced-sidebar-menu\/link-title":"","advanced-sidebar-menu\/exclude-page":false},"categories":[],"tags":[],"ep_post_type":[45],"class_list":["post-672","page","type-page","status-publish","hentry","ep_post_type-page"],"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Don DuChateau II","author_link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/author\/duck\/"},"comment_info":"","coauthors":[],"author_meta":{"author_link":"https:\/\/rossweb.bus.umich.edu\/ross-it\/author\/duck\/","display_name":"Don DuChateau II"},"relative_dates":{"created":"Posted 4 years ago","modified":"Updated 1 year ago"},"absolute_dates":{"created":"Posted on February 23, 2022","modified":"Updated on May 10, 2025"},"absolute_dates_time":{"created":"Posted on February 23, 2022 2:18 pm","modified":"Updated on May 10, 2025 11:47 am"},"featured_img_caption":"","featured_img":false,"series_order":"","_links":{"self":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/users\/4819"}],"replies":[{"embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/comments?post=672"}],"version-history":[{"count":1,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/672\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/672\/revisions\/1802"}],"up":[{"embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/pages\/618"}],"wp:attachment":[{"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/media?parent=672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/categories?post=672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/tags?post=672"},{"taxonomy":"ep_post_type","embeddable":true,"href":"https:\/\/rossweb.bus.umich.edu\/ross-it\/wp-json\/wp\/v2\/ep_post_type?post=672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}