Ross Operations

Mail Accepted at Michigan Ross

Incoming and outgoing mail trays in the mail room

USPS via short code or pre-stamped
Couriers such as UPS, FedEx, DHL
Campus Mail
Amazon, but we strongly recommend switching delivery to our Amazon Locker Boy, located in Kresge Hall, Room 1540. This delivery method allows you to skip our logging and sorting system and receive your package without delay.

Mail Picked Up from Michigan Ross

USPS via short code or pre-stamped
Campus Mail
Couriers such as UPS, FedEx, DHL.

Please note that, for courier mail, faculty and staff are expected to arrange a pickup time with the carrier and let us know.

Mail Processing

We receive mail seven days a week, and we sort and log all incoming mail in the dock office. We typically deliver and pick up mail once a day on business days, but depending on volume and when mail is received, deliveries may happen more often. Whenever possible, we deliver small packages, letters, and other mailers to recipients’ desks/offices. If we can’t access these spaces, we will leave them at reception desks or hubs.

Please note that some departments have different arrangements and will continue with centralized delivery.

If you are out of the office for any period of time, we will continue to deliver your mail as usual. Please make arrangements with colleagues regarding your deliveries.

Large Deliveries/Multiple Boxes

Incoming

Due to the high volume of deliveries on our dock, we need to complete large-item deliveries within 24 to 48 business hours of receipt. We appreciate any advance notice of large deliveries.

Please contact the Mailroom to make arrangem ents for your large deliveries as soon as you can; otherwise, we will email you to confirm where you would like the items delivered. If you would like your items delivered to a storage closet, we will coordinate a time with you or someone on your team to meet at the closet. Please open the closet for our mail person and help organize your items, keeping in mind that your packages cannot go over the blue line.

Outgoing

If you have large and/or a high quantity of boxes to ship out, please get in touch with the Mailroom to coordinate a pickup time. We request at least 24 hours’ notice.

Mail Delivery

In general, if any letters and/or packages arrive without a recipient’s name but mention a specific department, we will deliver them to that department. If mail is not addressed to a specific person or department, we will need to open the mail to capture additional information. If we cannot determine the department, we will return the mail to the sender. If mail cannot be returned to the sender and is a publication, we will ask the company to remove the person from their mailing list and shred/recycle the mail.

Staff

Delivery and pickup times will vary, but mostly will happen on business days (Monday-Friday).

When mail arrives for a former staff member, we will deliver it to that department’s director or leave it at the reception desk if there is no other option.

Faculty

Faculty mail is delivered to the faculty hubs and placed in their designated mail cubby. Delivery times will vary, but mail will arrive mostly on business days (Monday-Friday).

Mail for faculty who are retired, no longer at Ross, and/or deceased will be returned to sender.

Other Recipients

PhD Students: Depending on the role and your office’s location, mail will be delivered to the corresponding Ross hub or to Hill Street.
Students: All mail will be delivered to your program department.
Club Mail: All mail will be delivered to each club’s designated program manager. This applies to current and closed clubs.

Outgoing Mail

Staff

For most departments, we pick up mail daily (on business days) from each suite’s front desk. We can pick up letters or packages for mailing if a staff member hands them to our Mail Attendants. However, for safety and privacy reasons, we cannot pick up unattended mail on people’s desks.

Faculty

Mail is picked up daily on business days from the outgoing mail tray in the faculty hubs.

Important Notes

Ensuring Timely Delivery: Please keep your information (office location, department, unique name, phone number) up to date in the Ross Directory. Please make sure your department name and office location are noted correctly on the delivery label.

Delivered Package Alerts: If you have tracking on a letter or package from USPS, you may receive an alert that it has been delivered. This does not mean it was received at Ross yet. Often, this alert is triggered when the package is delivered to Central Campus mail, and it may take time for it to reach us.

Using our Amazon Lockers: Amazon deliveries arrive at our dock or are delivered directly to departments by the drivers. To optimize the package delivery process, we encourage our community to utilize our Amazon locker, Boy.

Boy is located on the first floor of the Kresge Building, in Room 1540, across from the walk-up IT desk.
Our locker is for the Michigan Ross community; access depends on an MCard that grants access to the Michigan Ross Complex.
To pick up your order at Michigan Ross, ship to Amazon Locker – Boy, University of Michigan, 700 East University Avenue, Ann Arbor, MI, 48104.
Michigan Ross and U-M community members with building access can pick up their parcels during building open hours.
We will work with Amazon to establish blackout dates when the complex is closed for holidays or other reasons.

Unwanted Mail: Are you receiving mail or solicitations you no longer want? Please contact the company and ask them to remove you from their mailing list or sign you up for their electronic messaging.

Need Additional Assistance? The University of Michigan Print Copy Mail can help the Michigan Ross Community plan and process mailings, including metering, shortcode billing, and meeting all USPS regulations.

Did not receive your package? Looking for mail? Please email rossmailroom@umich.edu.