Ross Operations

The Department of Operations at the Ross School of Business performs a wide range of functions to maintain all spaces at Michigan Ross and assist with any unexpected issues that may arise.

You can email us at any time if you have any questions about our services or have a particular request.

Event Support
(Scheduling & Setup)

Maintenance, Facilities,
& Janitorial

Mail, Packages,
& Amazon Locker

Lost & Found

General Inquiries

Please review our list of services below to get started.

Ross Information Desk
Accessible Furniture
Dedicated Private Spaces
Event Services
Janitorial Services
Lost and Found
Mail Services
Maintenance
Michigan Ross Lockers
Office Space Configuration
Office Moves
Onboarding
Replenishing Supplies
Space Analysis
Training

Ross Information Desk

Our information desk offers a range of services, including guest assistance and general information to the Michigan Ross community. It is also a great location to inquire about lost items. The desk is located in the Michigan Ross Winter Garden, near the Tappan Avenue entrance. It follows the same hours of operation as the Michigan Ross Complex. Please note that the desk does not accept food deliveries.

Meghan Johnson, Operations Manager, oversees the information desk. She can be reached at meghanmj@umich.edu.

ADA-Compliant and Accessible Furniture

In both public spaces and during events at Michigan Ross, we strive to offer a variety of inclusive and accessible seating and table options. If you are looking for personalized solutions beyond our standardized layouts, we can work with you to develop an appropriate plan.

If you have any questions about event accessibility, please contact our reservations coordinators, Lindsay Nathan (lpnathan@umich.edu) and Colum Slevin (cslevin@umich.edu). For all other inquiries, please contact [Anna or Becky].

If you are a student and are interested in accessibility in a classroom setting, please contact Services for Students with Disabilities to inquire about available accommodations. All you need to get started is your UMID number and U-M email address.

Becky O’Connell, Facilities Manager, oversees furniture accessibility. She can be reached at oconnelb@umich.edu.

Dedicated Private Spaces

We offer a variety of spaces to support your experience at Michigan Ross. There is an Interfaith prayer space located in the Kresge Building, room K1540P, and a personal care room that can be used as a lactation room on the lower level of Blau Hall in room B0552. If you require any additional information, please review our frequently asked questions or explore our services on this page.

Becky O’Connell, Facilities Manager, oversees these spaces. She can be reached at oconnelb@umich.edu.

Event Services

Banquet tables set up in the Winter Garden.

Events at Ross: A Quickstart Guide

Please review our facilities policy guidelines to learn more about our event/meeting space scheduling priorities, approved catering options, and our alcohol and decor policies.

From there, Ross Event Planners has a comprehensive list of resources available at Michigan Ross, including Catering at Ross, the exclusive provider of all special event catering for the entire Stephen M. Ross School of Business complex.

Finally, all requests for room reservations must be made through our dedicated event space request form. If your request has been denied but you believe there is a valid reason for reconsideration, you can fill out our Event Exception Form.

Ross Operations is critical to hosting a successful event at Michigan Ross. We assist with reserving space, event set-up and breakdown, arranging seating, and audiovisual support. There is very limited event space available at Michigan Ross, particularly during the Fall and Winter semesters. Our priority is to support the school’s academic schedule and business priorities. Requests for space for September – April cannot be confirmed until the academic schedule is set, which is usually late July for the Fall semester and late November for the Winter semester. All requests for room reservations must be made through the event space request form and will be placed on hold until the class schedules have been entered.

View all upcoming events currently scheduled at Michigan Ross
Reserve a study or event space through our request form
Reserve a study or interview room on iMpact
For other inquiries, please contact the Classroom Support Team by calling 734-615-7274 or emailing RossClassroomSupport@umich.edu

Please review our updated policies for more information on booking space at Michigan Ross.

Laverne Wise, Building Manager, oversees event set-up. She can be reached at wlaverne@umich.edu.
Meghan Johnson, Operations Manager, oversees space reservations. She can be reached at meghanmj@umich.edu.

Janitorial Services

Maintaining a clean and hygienic work environment is a top priority for Michigan Ross Operations. We clean classrooms and offices every weekday after business hours and stand ready to address any unforeseen emergency during business hours.

Laverne Wise, Building Manager, oversees janitorial services. She can be reached at wlaverne@umich.edu.

Lost and Found

On the Stephen M. Ross Lost & Found site powered by Pixit, you can review the items that were turned in and claim them if they are yours, or fill out a form to inquire about any items not listed. You can review our updated lost and found policies here.

Meghan Johnson, Operations Manager, oversees the lost and found service. She can be reached at meghanmj@umich.edu.

Mail Services

We receive, sort, distribute, and ship letters and packages for our community. Packages and letters are usually delivered at the Michigan Ross Complex dock and sorted by our staff. Faculty and staff can schedule a FedEx Delivery to be picked up from the dock.

If you require additional assistance, the University of Michigan Print Copy Mail can assist the Michigan Ross Community with planning and processing mailings while meeting USPS regulations.

Amazon Locker Now Available

In order to better serve our Michigan Ross community and reduce the number of lost Amazon packages, we have partnered with Amazon to install an Amazon Locker for easy package pickup in Kresge Hall, Room 1540. Amazon users will find them under the address for Blau Hall, or 700 E University Ave.

Lockers are intended for the Michigan Ross community; access to the Lockers is dependent on having an MCard that grants access to the building. While Lockers are listed as having restricted access, Amazon cannot prevent the public from selecting them.

To pick up your order at Michigan Ross, ship to Amazon Locker – Boy, University of Michigan – 700 East University, 700 East University Avenue, Ann Arbor, MI, 48104.
Michigan Ross and U-M community members with building access can pick up their parcels during the building’s open hours.
We will work with Amazon to establish blackout dates when the complex is closed for holidays or other reasons.

How-Tos from Amazon

Frequently Asked Questions – Amazon Lockers

What if a customer has a question or issue about Amazon Locker?

Amazon prides itself on providing exceptional customer service. With that in mind, please direct ALL customer-related issues or questions to our 24/7 customer service line at 1-877-346-6244.

What if a carrier tries to deliver a Locker package to Michigan Ross employees instead of the Locker?

Do not accept packages intended for the Locker. Please direct the carrier to the Locker for delivery.

What if a carrier leaves a package on top of or otherwise outside of the Locker?

Please contact the Partner Support service line at 1-844-370-7449 and let them know that you received a delivery outside of the Locker and would like the packages picked up.

What if the Locker isn’t working?

If reporting as a Locker Host, please contact our 24/7 Partner Support service line at 1-844-346-7449 for immediate assistance if you notice any technical or physical issues with the Locker. If a Customer wants to report an issue with the Locker, please have them contact Customer Service at 1-877-346-6244.

Meghan Johnson, Operations Manager, oversees mail services. She can be reached at meghanmj@umich.edu.

Maintenance

A well-working environment is an essential component of Michigan Ross. We perform troubleshooting, routine inspections, and basic repairs.

Becky O’Connell, Facilities Manager, oversees maintenance services. She can be reached at oconnelb@umich.edu.

Michigan Ross Lockers

Michigan Ross students can rent lockers online. Lockers are available on a first-come, first-served basis, and students can specify the location and size of the locker based on availability. Students in certain degree programs will be given priority. Ross Operations assigns, cleans, and maintains all lockers at Ross.

Please email Rosslockers@umich.edu for more information or visit the lockers page on iMpact.
Meghan Johnson, Operations Manager, oversees the lockers. She can be reached at meghanmj@umich.edu.

Office Space Configuration

A well-organized office space is essential for productivity and well-being. Ross Operations can offer expertise to help you configure your office space to enhance its usability and find the best equipment for a successful work experience.

Anna Laird, Facilities Project Manager & Designer, oversees office configuration. She can be reached at alaird@umich.edu.

Office Moves

Ross Operations can help ensure a smooth office move. Please contact us as soon as your move is confirmed to ensure minimal disruption to the business school’s operations and your experience at Michigan Ross.

Becky O’Connell, Facilities Manager, oversees office moves. She can be reached at oconnelb@umich.edu.

Onboarding

Welcome to Michigan Ross! We partner with HR, the finance department, and the administrative core team to provide you with a welcoming and functional working space. We follow a comprehensive onboarding checklist to provide you with access to the Michigan Ross complex, register your working location so you can receive mail, and order all the supplies you may need.

Meghan Johnson, Operations Manager, oversees onboarding. She can be reached at meghanmj@umich.edu.

Replenishing Supplies

We regularly stock all office pantries, vending machines, and first aid kits. If any supply is missing, please email us so that we may correct the issue as soon as possible.

Becky O’Connell, Facilities Manager, oversees the restocking of pantries and vending machines. She can be reached at oconnelb@umich.edu.
Laverne Wise, Building Manager, oversees the restocking of first aid kits. She can be reached at wlaverne@umich.edu.

Space Analysis

Ross Operations partners with external contractors to ensure that Michigan Ross spaces are properly labeled and compliant with University of Michigan standards and safety design best practices.

Anna Laird, Facilities Project Manager & Designer, oversees safety-focused design. She can be reached at alaird@umich.edu.

Training

We offer safety-related training and resources. We can help you or your department obtain CPR (CardioPulmonary Resuscitation) and AED (Automated External Defibrillator) certification. We also provide fire extinguisher training and regularly conduct active fire drills for the entire Michigan Ross Community.