We are here to support you while teaching remotely. If you need assistance or have a question, we have ways to contact us so we can help. Standard IT Support Request: (734) 615-3000 RossITSupport@umich.edu During Class IT Support: Teaching in the Classroom: Located on the computer screen on the desk is the “Ross IT Assistance” button. Use this button during…
Ross IT will facilitate the ordering of all new computer equipment for you, providing a seamless process for ordering new equipment. Please send your request (with shortcode) to: RossITSupport@umich.edu. There are several recommended devices that are fully supported. The recommended equipment can be found at the ITS Tech Shop. Please note: we provide limited support for equipment not on the recommended list….
Google Chat, the instant message service available in Gmail, now allows you to set your status to let others know your availability. The service offers a selection of default statuses and the ability to customize your status as needed. Default Settings: You can find the status drop-down menu at the top of the window in either your Gmail inbox or…
You can forward your Ross desk phone to another phone (home office, cell phone, etc.) to continue receiving calls when working remotely. How to set up Call Forwarding: On the buttons located under the screen on your phone base, you should see one of the following choices “CFwdAll,” “FwdAll,” or “more”: Select either the “CFwdAll” or “FwdAll” if available. If…
Faculty, here’s some helpful information for you to use during the winter semester:
Protect your Zoom Sessions from Zoombombing! How to Secure Meetings in Zoom Privacy and Videoconferencing Due to recent events, we have created this Remote Access Resource Guide to help answer any questions you may have with online teaching, learning and working remotely. Please consult the guide first, and for any follow-up questions or concerns please contact Ross IT Support. We will continue to…
U-M's Information Security policy (SPG 601.27) and the U-M IT security standards apply to all U-M units, faculty, staff, affiliates, and vendors with access to U-M institutional data. Federal or state regulations and contractual agreements may require additional actions that exceed those included in U-M's policies and standards. Requirements are organized by standard: Access, Authentication, and Authorization Management Awareness, Training, and Education Disaster Recovery Planning and Data Backup for Information Systems and…
Ross IT wants to partner with you to purchase your IT equipment. We offer a variety of ways in which we can assist you. Due to COVID-19 order processing and shipping may be delayed. We will do our best to keep you informed if there are delays with the order. Step 1: Determining Appropriate IT Equipment Not sure what you…
Should you buy a new device (laptop/desktop) or use what you have? Here are the minimum specifications for what will work well at Ross and the U: Operating System Windows 10 or Mac OS 12 Monterey Processor Intel i7 or higher Screen 13″ or larger Memory 16GB or higher Storage 256GB or higher Ethernet 10/100/1000 (Gigabit) Wireless 802.11 ac If you’re…
Spring 2022 Student IT Equipment Student Tools Getting Started IT Tools & Resources just for Students What kind of device should I bring? Connecting to the UMVPN Getting Started with the UMVPN Canvas (Learning Management System) Canvas Student Guide Canvas at Michigan Zoom Web Conferencing Getting Started with Zoom Contact Ross IT (734) 615-3000 rossitsupport@umich.edu
