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Ross IT Services

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Staff Services

Welcome Staff, use the resources below to help you get started with support & training, working remotely, video conferencing, and more.

Spring 2022 IT Tech Training

This training is focused on using the updated technology in the following rooms: Classrooms, Colloquiums, Board Room.

Working Remotely

Support & Training

Backup & Storage

Calendar, Email, & Phones

Equipment Ordering & Loans

Security, Privacy, & Policies

Set up your Remote Environment

Setting up your Remote Environment
Working Securely from Home

Wifi Networks

Connect your device with the MSetup Tool
Wifi Device Compatibility
Available Wireless Networks

Connect Securely with a Private Network

Virtual Private Network

IT Equipment Purchases

Equipment Ordering – Getting Started
Our recommended hardware for Faculty & Staff

Ross Equipment Loan Availability List

Browse available equipment and request an equipment loan

Document Collaboration and Storage Tools

Dropbox at U-M
Google Drive

Video Conferencing Solutions

Using Zoom for Videoconferencing
Privacy, Security, Compliance, & Videoconferencing
Videoconferencing Tool Comparison

Google Calendar

Google at U-M

University Directory

MCommunity

Ross Directories

Student, Faculty, & Staff Directory
Alumni Directory

University Phones

University Telephones
University Voicemail
Exchange Voicemail (Phone Mailbox)
How to Forward Your Ross Phone to a Different Number

Ross Image Software

Software available on the Ross image

Slack Collaboration Tool

Slack at U-M

Survey Tool

Getting Started with Qualtrics

University Software Directory

Software Directory

Backup

Back up your Desktop

File Transfers

Using Globus File Transfer Service

Storage

Storage Apps:

Dropbox at U-M
U-M Google Drive
Cloud Services
MiStorage

Storage Tools:

Data Storage Finder
Shared Document Repository Comparison Chart
Personal and Private Folders

Mobile Printing

MPrint Basics (Install First)
Follow Me Printing (Virtual Print Queue)
Using the MPrint App to print from mobile devices

Security & Privacy

Best Practices

Security & Privacy Best Practices
Choosing and Changing a Password
Basics: Protect your Privacy
Be Safe Online
Erase personal devices before disposal

Zoom Security

Quick Start Guide: Secure Meetings in Zoom
Enable and Configure Zoom Waiting Rooms with U-M Recommended Settings
Require all Meetings in your Account are secured with at least one Security option

Email Security

Use Virtru to make Gmail even more secure

Duo – Two-factor Authentication

Getting Started: Two-factor for Weblogin
Reactivate or Update the Duo Mobile App
Use Two-Factor for your Personal Accounts

Virus & Malware Device Protection

Crowdstrike Antivirus Software
Antivirus Options for your Personal Devices

Electronic Signatures

E-signature Service – SignNow

Policies and Agreements

Ross IT Policies and Agreements

University Standard Practices & Policies

Information Security SPG 601.27
Information Security and Privacy Protocols

Last Updated on April 29, 2022

Staff Services

Ross IT Contact Info

(734) 615-3000
RossITSupport@umich.edu

Support Hours

Monday – Friday: 7 am – 7 pm

Saturday: 8 am – 5 pm

Walk-up Hours

Monday – Saturday: 10:00 am – 2:00 pm

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© 2022 The Regents of the University of Michigan.

Michigan Ross IT Services, part of the iMpact Web Portal at the Stephen M. Ross School of Business.

701 Tappan Street - Ann Arbor, MI 48109-1234

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